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FAQs

What is ACE Universe Authentic?

ACE Universe Authentic is the official store of ACE Universe, where superhero fans can visit to purchase authentic signed trading cards and other merchandise obtained by an ACE representative at a officially-sanctioned ACE event, such as a Comic Con.

Do ACE Universe Authentic items come with a Certificate of Authenticity?

Yes. All ACE Universe Authentic items are certified by James Spence Authentication (JSA)'s Witnessed Protection Program (WPP). Each item will feature a unique JSA tamper-proof, serial-numbered sticker with matching Certificate of Authenticity (COA). For more information about JSA's WPP, please visit here: https://www.spenceloa.com

Who is JSA?

James Spence Authentication (JSA) is the official authentication partner of ACE Comic con. All ACE Universe Authentic items will come certified through JSA's unique Witnessed Protection Program (WPP). One of JSA's representatives watches the athlete/celebrity signing in order to witness and validate the signature at shows, conventions and signing events. This eyewitness program removes any doubt that the items you buy and sell are authentic. For more information, please visit: https://www.spenceloa.com/services

Do you accept returns?

Autographed items are final sale only and may not be returned. Please be mindful of this policy before making your purchase. Thank you.

How will my items be shipped to me?

Your items will be shipped via UPS or USPS. Shipping typically takes place 1-3 business days after your order is submitted. Depending on the size and value of your item(s), it will either be sent first class or Priority Mail. All items will require a signature.

How are shipping charges calculated?

Shipping costs will be calculated at checkout and are determined by weight & destination.

Do I need to sign for my shipment?

Yes. All packages must be signed for upon delivery.

Is my shipment insured?

Yes. All packages are always insured.

What if I still have a shipping question?

Please visit our shipping terms page for more information.