Orders being shipped to a military address, P.O. Box, Hawaii, Puerto Rico or U.S. territory address will ship via Priority Mail. All shipments are insured and traceable.
We prepare and ship orders as quickly as possible when they are placed, but we ask that you allow 1-3 business days for your order to be fulfilled.
Some orders can take longer if there are credit card authorization or security issues or high holiday season volume.
While most orders arrive in a very timely manner, shipping times cannot be guaranteed. Delivery delays can occur due to weather, USPS or UPS errors or other factors beyond our control.
Orders consisting of physically large items may be classified as oversized by the US Postal Service and UPS. This can cause the shipping cost to differ from what was calculated at checkout. In this event we will contact you with an exact shipping cost for your approval before proceeding with the order. Please understand that oversized status and any additional costs are determined by the shipping services and are not under our control.
Shipping costs will be calculated at checkout and are determined by weight & destination.
Please note that on rare occasions, with oversized packages, we will need to contact you for additional shipping charges. You will need to approve these costs before we ship your package.
To list the alternate address with your credit card company:
- Call your credit card's customer service department (the number should be on the back of the card or on your monthly statement)
- Tell them that you want to add an "Alternate Shipping Address" to your account for an internet order and give them the exact address for the recipient. *This will NOT change your billing address - you will still receive statements and mail at your usual address.
- Place your order on our site using your usual billing address and the new alternate shipping address that you added to your account.
Any international order being returned must contact us before proceeding with the return. Failure to do so will prevent us from reimbursing you for your return shipping costs.
International packages can take up to 15 business days to arrive at their destination (although occasionally there are hold-ups at customs, which is beyond our control).
All international packages are sent via USPS or UPS. Packages are always insured and all packages must be signed for when delivered.
International orders can only be shipped to the billing address of your credit card (the billing and shipping information must match).
The customer is responsible if any duties & taxes are imposed by their country at their country's border. Custom fees are very common, especially when ordering from the UK. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering. *Duties, taxes and customs fees are not set by ACE Universe and are not paid to us.
IMPORTANT NOTICE REGARDING CUSTOMS FEES AND RETURNS: If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the Full Cost of shipping to your door and then back to us. So please do not refuse a delivery, it will be extremely costly.